Quality

We place utmost emphasis on the highest levels of quality. Our quality policy is guided by our quest to continuously improve on our quality standards, ensuring consistent accuracy in healthcare documentation.

•    Accuracy improvement target will be set for each employee in conjunction with his/ her immediate supervisor.

•    Each Medical Transcriptionist (MT) will work towards established performance standard; i.e., percentage of jobs sent for forced proofreading, overall accuracy score, etc.

•    The Quality Analyst (QA) staff will give the daily feedback to the MTs about their performance.

•    The Quality Control (QC) staff will give daily feedback to QAs. Feedback will cover the key areas of accuracy, performance, line-count, etc.

•    The team leader will assess each MT in the work group to set individual monthly goals for accuracy and productivity.

•    Daily feedback regarding accuracy rate and specific transcription errors are shared with individual MT to help them chart their progress towards the desired goal.

•    Questions or concerns regarding the daily reports may be resolved by the team leader and the Director of Professional Practices.

•    Monthly reports are generated to summarize and quantify the information, which is collected daily.

•    New employees are proofread until their team leader determines that they are producing correctly formatted work at 98.8% or higher accuracy.

•    Failure to achieve 98.8% accuracy for two consecutive pay periods may result in the MT being put on probation. Failure to achieve 98.8% accuracy by the end of the period of probation may result in dismissal.

•    The AAMT Book of Style will be used as a reference guide for formats and style questions. Each MT is required to refer to this book and other specified reference books depending on account assignment. Examples include: Stedman’s Medical Equipment Words, Stedman’s Radiology and Oncology Words, Stedman’s Abbreviations, Stedman’s Surgery Words, Stedman’s Medical & Surgical Words, Stedman’s Pathology & Lab Medicine Words.

•    The current pharmaceutical reference spell-check program, grammar- check program, and instant text are included at the Acroseas workstations.

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